NF D62-021-2-2004 家具.非家用床铺和高床.第2部分:试验方法
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来源:标准资料网
【英文标准名称】:Furniture-Bunkbedsandhighbedsfornondomesticuse-Part2:testmethods.
【原文标准名称】:家具.非家用床铺和高床.第2部分:试验方法
【标准号】:NFD62-021-2-2004
【标准状态】:作废
【国别】:法国
【发布日期】:2004-12-01
【实施或试行日期】:2004-12-05
【发布单位】:法国标准化协会(FR-AFNOR)
【起草单位】:
【标准类型】:()
【标准水平】:()
【中文主题词】:安全工程;家具;规范(验收);使用说明;双层床;床基;床架;安全要求;安全;材料强度;事故预防;木材;床;材料;试验条件;作标记;试验;稳定性;高床
【英文主题词】:Accidentprevention;Barraks;Bedbases;Beds;Bedsteads;Furniture;High-levelbeds;Instructionsforuse;Marking;Materials;Safety;Safetyengineering;Safetyrequirements;Specification(approval);Stability;Storybeds;Strengthofmaterials;Testing;Testingconditions;Wood
【摘要】:
【中国标准分类号】:Y80
【国际标准分类号】:97_140
【页数】:15P.;A4
【正文语种】:其他
Product Code:SAE ARP765
Title:Elastomer, Synthetic Compounds, High and Low Temperature, Fuel and Oil Resistant (Cancelled Dec 2002)
Issuing Committee:Ae-8c1 Connectors Committee
Scope:【英文标准名称】:Qualitymanagement-Customersatisfaction-Guidelinesforcomplaintshandlinginorganizations-Guidelinesforcomplaintshandlinginorganizations
【原文标准名称】:质量管理.用户满意度.机构中投诉处理指南.机构中投诉处理指南
【标准号】:BSISO10002-2004
【标准状态】:现行
【国别】:英国
【发布日期】:2004-08-05
【实施或试行日期】:2004-08-05
【发布单位】:英国标准学会(GB-BSI)
【起草单位】:BSI
【标准类型】:()
【标准水平】:()
【中文主题词】:售后服务;能力;竞争;投诉;消费者;消费者与供货者的关系;消费者满意;定义(术语);检验(质量保证);指导手册;检验;管理;多语种的;方位;计划;过程控制;质量保证;质量控制;质量管理;可靠性;责任;服务
【英文主题词】:After-salesservices;Competence;Competition;Complaints;Consumers;Consumer-supplierrelations;Customersatisfaction;Definitions;Examination(qualityassurance);Guidebooks;Inspection;Management;Multilingual;Orientation;Planning;Processcontrol;Qualityassurance;Qualitycontrol;Qualitymanagement;Reliability;Responsibility;Services
【摘要】:ThisInternationalStandardprovidesguidanceontheprocessofcomplaintshandlingrelatedtoproductswithinanorganization,includingplanning,design,operation,maintenanceandimprovement.Thecomplaints-handlingprocessdescribedissuitableforuseasoneoftheprocessesofanoverallqualitymanagementsystem.ThisInternationalStandardisnotapplicabletodisputesreferredforresolutionoutsidetheorganizationorforemployment-relateddisputes.Itisalsointendedforusebyorganizationsofallsizesandinallsectors.AnnexAprovidesguidancespecificallyforsmallbusinesses.ThisInternationalStandardaddressesthefollowingaspectsofcomplaintshandling:a)enhancingcustomersatisfactionbycreatingacustomer-focusedenvironmentthatisopentofeedback(includingcomplaints),resolvinganycomplaintsreceived,andenhancingtheorganization'sabilitytoimproveitsproductandcustomerservice;b)topmanagementinvolvementandcommitmentthroughadequateacquisitionanddeploymentofresources,includingpersonneltraining;c)recognizingandaddressingtheneedsandexpectationsofcomplainants;d)providingcomplainantswithanopen,effectiveandeasy-to-usecomplaintsprocess;e)analysingandevaluatingcomplaintsinordertoimprovetheproductandcustomerservicequality;f)auditingofthecomplaints-handlingprocess;g)reviewingtheeffectivenessandefficiencyofthecomplaints-handlingprocess.ThisInternationalStandardisnotintendedtochangeanyrightsorobligationsprovidedbyapplicablestatutoryorregulatoryrequirements.
【中国标准分类号】:A00
【国际标准分类号】:03_120_10
【页数】:34P;A4
【正文语种】:英语
